Customer Service: Eleven Tips for Above and Beyond Customer Communication

Dorie StahlerBlog, News

By Carol Weidner, CEO, eZCom Software. As many of you know, our company—eZCom Software–receives constant praise for excellent customer service.  We have an almost non-existent churn rate in terms of customers switching to competitors, current customers consistently provide unsolicited referrals, and we have received consecutive American Business ‘Stevie’ Awards for Excellence in Customer Service.  Because we’ve enjoyed such success in this area, I’ve been sharing the tried-and-true strategies that have worked really well for our team.  The second entry in this ‘customer … Read More

Customer Service: Building a Team that Exceeds Expectations

Dorie StahlerBlog, Customer Support, News

By Carol Weidner, CEO, eZCom Software. At eZCom Software, we provide customer service that consistently exceeds expectations. Since our founding in 2000, this commitment has set us apart from competitors, served as our growth engine and grounded our success.  We have an almost non-existent churn rate in terms of customers switching to competitors, current customers consistently provide unsolicited referrals, and we have received consecutive American Business ‘Stevie’ Awards for Excellence in Customer Service. Because we’ve gotten such positive results from investing … Read More

Little Giraffe: Baby Products Manufacturer Makes a Mid-stream EDI Software Transition

Dorie StahlerAbout eZCom, Customer Support, News, Success Stories

Little Giraffe Case Study eZCom Software Lingo

Little Giraffe is known for cozy, luxurious and easy care accessories for babies.  The boutique company is no stranger to large orders and already used an EDI service to speed up that process. When that EDI provider suddenly went out of business, Little Giraffe had to find a new replacement quickly—while continuing business as usual. How would they transition their EDI without missing an order? See how eZCom not only facilitated the seamless transition to their Lingo EDI solution, but … Read More

B&R Plastics:  Housewares Company Conquers Growing Pains through EDI Software Switch

Dorie StahlerAbout eZCom, Chargebacks, Compliance, Integration, News, Success Stories

B&R Plastics Case Study eZCom Software Lingo

When B&R Plastics landed their first big client, a nationwide retail superstore, they were thrilled. What they didn’t anticipate were unacceptable complications from their EDI provider, such as meeting the retailer’s compliance mandates and large, complex direct-to-store shipping orders. After adding extra staff just to process labels and ASNs and meet delivery requirements, the final straw came when a large order was lost. With possible retailer fines and compliance chargebacks, B&R knew an EDI software change was needed. See how … Read More