Responding to the Challenges of In-store Technology

Dorie StahlerBlog, News, Omni-channel, Trends

Streamlined supply chain processes are the foundation of seamless supplier-retailer relationships.  As retailers adopt new trends, the suppliers must switch gears with them. However, despite the promise and potential of in-store technologies, a gap exists between the real and the ideal. In  “The Future of the Digital Store,” Forrester’s Adam Silverman cites multiple barriers to adoption in most physical stores. These include: Insufficient in-store internet and Wi-Fi prevent customers and associates from using digital technologies A focus on transaction and inventory data … Read More

EDI is the Foundation of Inventor and Retailer Connections

Dorie StahlerBlog, Compliance, Direct-to-Consumer, Drop Ship, Drop Ship Provider, Drop Ship to Consumer, Inventors, News

Once a new product has brought them together, what do retailers and inventors need for a smooth and profitable relationship? For you, your first experience in the big retail world is usually as part of a retailer “drop ship” (direct-to-consumer) program. Your retailer often evaluates your product’s sales success and your supplier performance to determine market and fulfillment expansion options. One vital tool for order management execution:  the right EDI provider. High volume drop shipping capabilities. Direct-to-consumer shipping powers online … Read More

Inventions Seen on TV…Where Can You Buy?

Dorie StahlerBlog, Inventors, News, Omni-channel

I see it. I want it.  After viewers watch popular (and seemingly multiplying) inventor-based reality shows such as Shark Tank, Mark Cuban’s American Dream, Invention Hunters, and Make Me a Millionaire Inventor, the next obvious question is:  Where can I buy it? For viewers who spy something new and have to have it, chances are someone is trying to find a way to sell it. Amazon, the nemesis of traditional retailers, has underscored the pervasiveness and growing importance of inventive products as a … Read More

What is a Retailer Vendor Guide?

Dorie StahlerBlog, Chargebacks, Compliance, News

Each retailer has their own Vendor Guide which completely lists their trading partner rules. Essentially, if you, the vendor, want to sell your goods to the retailer, you must follow their guidelines for everything. A buyer is interested in your product? Welcome to their playground and their rules. #1:  Get your vendor # or supplier #. This assigned number from your retailer sets your relationship in motion. Once you have a vendor #, you’ve officially changed from a unique company … Read More

Chasing Omni-channel: Retailers can Make the Dream a Reality

Dorie StahlerBlog, News, Omni-channel

Specific tactics can facilitate retailers’ exchange of linear distribution models for a “buy anything, anywhere, anytime” distribution web. These include: Enable stores to borrow best practices from the Distribution Center’s playbook, and vice versa. If omni-channel fulfillment allows customers to order anything with quick turnaround from any channel, what can be borrowed? Stores with poorly organized stock and inventory will benefit from warehouse tools that streamline accurate in-store picking and shipping. Options include item-level RFID tagging, radio frequency scanners, voice-directed fulfillment, and … Read More

Dissecting the Personalized Shopping Experience

Dorie StahlerBlog, News, Omni-channel

Creating an inspirational and exciting customer experience using digital tools not only enhances the real-time shopping experience for customers, but is an opportunity to collect data that improves future experiences. Customer analytics such as loyalty and CRM data, demographic-specific shopping behaviors, online shopping purchases and social media trends, can fuel the customized shopper journey. The “bells and whistles” of in-store technology, when adding real value to the customer experience, can further drive engagement while increasing sales: Refined beacon transmissions can … Read More

Take Charge of Chargebacks Through Streamlined EDI

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

Take Charge of Chargebacks eZCom Software Lingo

Avoiding retailer chargebacks is imperative for maintaining profit margins and a good relationship with your retailer. While it may seem that the retailer is punitive, establishing a connection with your retailer based on compliance and making their processes efficient and accurate can nurture the business relationship. One simple way to avoid chargebacks is to use an EDI service provider that incorporates multiple error-checking features.  Not only is the EDI process streamlined, but you’ll stay in compliance with the retailer’s EDI … Read More

Integrated EDI: When Built Right, a Powerful Compliance Tool

Dorie StahlerBlog, Compliance, Integration

Integration EDI Compliance

More and more, suppliers want to understand how integration of EDI with inventory, accounting, shipping, back office, ERP, and/or warehouse management can improve their internal performance and increase their value to the trading partner. As you consider integrated EDI options, especially for order management, make sure your provider’s EDI integration doesn’t compromise trading partner compliance while connecting data-sharing aspects of your business. Automated compliance checks. Each retailer’s specific trading rules should be programmed into the EDI application to ensure compliance … Read More

Why Do Retailers Create and Enforce their Vendor Guide?

Dorie StahlerBlog, Chargebacks, Compliance, News

Efficiency! Their goal is improve and track the flow of merchandise as it comes from you or your warehouse to their ultimate destination:  store, distribution center, customer.  As such, the retailer’s  rules can cover a gamut of activities, supplies and vendors including (but not limited to) ticketing, labeling, packing, packaging, freight/shipping carrier, routing, EDI documents and frequency, back orders, packing lists, box type and size, carton packing, prepacks, drop ships, invoicing, returns, and, last but not least, chargebacks. Chargebacks Chargebacks … Read More

Retailer Technology Caters to Customer Shopping Trends

Dorie StahlerBlog, Drop Ship, News

Technology has brought new shopping choices and possibilities while raising consumer expectations concerning convenience and retailer options. More and more, consumers skip around multiple channels to complete their purchases. New shopping tendencies include click and collect (buy online and pick up in store) and endless aisle (purchase in store and ship to home from another store, drop ship location or distribution center). This trend of combined channel shopping raises the bar significantly for retailers and their distribution and supplier partners. For retailers, … Read More