Five Ways your EDI Solution Should be Saving You Time

Dorie StahlerBlog, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. The innovators who first created EDI intended it as a useful tool to streamline and simplify trading relationships.  For many, however—especially for suppliers entering the space—EDI requirements have added a layer of complexity and time investment that has produced the opposite effect.  Efficient, supplier-oriented solutions do exist that not only preserve your bottom line, but contribute to it. Often the EDI testing companies your retailers partner with are not the right fit as your … Read More

Customer Service: Eleven Tips for Above and Beyond Customer Communication

Dorie StahlerBlog, News

By Carol Weidner, CEO, eZCom Software. As many of you know, our company—eZCom Software–receives constant praise for excellent customer service.  We have an almost non-existent churn rate in terms of customers switching to competitors, current customers consistently provide unsolicited referrals, and we have received consecutive American Business ‘Stevie’ Awards for Excellence in Customer Service.  Because we’ve enjoyed such success in this area, I’ve been sharing the tried-and-true strategies that have worked really well for our team.  The second entry in this ‘customer … Read More

Customer Service: Building a Team that Exceeds Expectations

Dorie StahlerBlog, Customer Support, News

By Carol Weidner, CEO, eZCom Software. At eZCom Software, we provide customer service that consistently exceeds expectations. Since our founding in 2000, this commitment has set us apart from competitors, served as our growth engine and grounded our success.  We have an almost non-existent churn rate in terms of customers switching to competitors, current customers consistently provide unsolicited referrals, and we have received consecutive American Business ‘Stevie’ Awards for Excellence in Customer Service. Because we’ve gotten such positive results from investing … Read More