Infinity Classics Hosiery: Finding the Right EDI Provider Meant Serious Legwork

Dorie StahlerAbout eZCom, Customer Support, Integration, News, Success Stories

Infinity Classics Case Study eZCom Software Lingo

Infinity Classics, U.S. distributor of the global luxury legwear brand Levante, was unhappy with their EDI provider. With complicated features, extensive manual data entry and poor customer support, Infinity Classics decided to call it quits after receiving complaints from their trading partners. Unfortunately, things went from bad to worse when their next provider, a well-known EDI solution, proved to be “a complete disaster.” That’s when they found eZCom. See how eZCom’s Lingo has saved them time, money and headaches through … Read More

eZCom Wins Stevie Award for Customer Service

Dorie StahlerAbout eZCom, Awards, Customer Support, News, Press Release

Recently, eZCom Software received a ‘Stevie’ for Excellence in Customer Service at the 2013 American Business Awards, the nation’s premier business awards program.  More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted for consideration in a wide range of categories.  Winners were selected by more than 320 executives nationwide who participated in the judging process. In light of eZCom’s customer service focus, accomplishments and track record, the award was not unexpected.  Every member … Read More

Joseph Joseph: Housewares Company Feels Right at Home with eZCom’s EDI Software

Dorie StahlerAbout eZCom, Compliance, Customer Support, Integration, News, Success Stories

Joseph Joseph Case Study eZCom Software Lingo

As one of the fastest growing companies in the housewares market, Joseph Joseph already had an EDI platform. However, after reviewing the cumbersome EDI process, multiple errors and extensive label error chargebacks, Joseph Joseph was determined to find a better, more cost-effective solution. They tried Lingo for the straightforward setup, time-saving interface and integration options, and decided to stay for outstanding customer service and cost savings. See how eZCom’s smart interface and QuickBooks integration cut Joseph Joseph’s EDI order processing … Read More

Five Ways your EDI Solution Should be Saving You Time

Dorie StahlerBlog, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. The innovators who first created EDI intended it as a useful tool to streamline and simplify trading relationships.  For many, however—especially for suppliers entering the space—EDI requirements have added a layer of complexity and time investment that has produced the opposite effect.  Efficient, supplier-oriented solutions do exist that not only preserve your bottom line, but contribute to it. Often the EDI testing companies your retailers partner with are not the right fit as your … Read More

Customer Service: Eleven Tips for Above and Beyond Customer Communication

Dorie StahlerBlog, News

By Carol Weidner, CEO, eZCom Software. As many of you know, our company—eZCom Software–receives constant praise for excellent customer service.  We have an almost non-existent churn rate in terms of customers switching to competitors, current customers consistently provide unsolicited referrals, and we have received consecutive American Business ‘Stevie’ Awards for Excellence in Customer Service.  Because we’ve enjoyed such success in this area, I’ve been sharing the tried-and-true strategies that have worked really well for our team.  The second entry in this ‘customer … Read More

Customer Service: Building a Team that Exceeds Expectations

Dorie StahlerBlog, Customer Support, News

By Carol Weidner, CEO, eZCom Software. At eZCom Software, we provide customer service that consistently exceeds expectations. Since our founding in 2000, this commitment has set us apart from competitors, served as our growth engine and grounded our success.  We have an almost non-existent churn rate in terms of customers switching to competitors, current customers consistently provide unsolicited referrals, and we have received consecutive American Business ‘Stevie’ Awards for Excellence in Customer Service. Because we’ve gotten such positive results from investing … Read More

Little Giraffe: Baby Products Manufacturer Makes a Mid-stream EDI Software Transition

Dorie StahlerAbout eZCom, Customer Support, News, Success Stories

Little Giraffe Case Study eZCom Software Lingo

Little Giraffe is known for cozy, luxurious and easy care accessories for babies.  The boutique company is no stranger to large orders and already used an EDI service to speed up that process. When that EDI provider suddenly went out of business, Little Giraffe had to find a new replacement quickly—while continuing business as usual. How would they transition their EDI without missing an order? See how eZCom not only facilitated the seamless transition to their Lingo EDI solution, but … Read More

B&R Plastics:  Housewares Company Conquers Growing Pains through EDI Software Switch

Dorie StahlerAbout eZCom, Chargebacks, Compliance, Integration, News, Success Stories

B&R Plastics Case Study eZCom Software Lingo

When B&R Plastics landed their first big client, a nationwide retail superstore, they were thrilled. What they didn’t anticipate were unacceptable complications from their EDI provider, such as meeting the retailer’s compliance mandates and large, complex direct-to-store shipping orders. After adding extra staff just to process labels and ASNs and meet delivery requirements, the final straw came when a large order was lost. With possible retailer fines and compliance chargebacks, B&R knew an EDI software change was needed. See how … Read More