Here’s what eZCom brings to our partnerships with suppliers:
Expert Customer Support
Our entire customer service team has in-depth knowledge of EDI, so all of our representatives can guide supplier customers through any challenges they may encounter; eZCom has received multiple customer service commendations from clients and industry alike, including a ‘Stevie Award’ for Excellence in Customer Service at the 2013 American Business Awards.
Speed and Accuracy
Lingo™’s unique Accelerated Document System™ (ADS) allows you to drastically reduce the time spent managing EDI; this exclusive feature enables you to create, update and send hundreds of accurate ASNs and invoices in a few easy steps. Lingo also provides the ability to print all needed carton labels and packing slips directly from the interface. Additionally, your remote warehouses can print GS1-128 (UCC-128) labels and packing slips from their locations, using their own restricted access logins thus adding another level of efficiency and eradicating overnight shipping charges.
Retailer-specific validation checks and balances ensure compliance throughout the order process. Lingo catches any potential errors and prevents documents from being sent until corrected, drastically reducing the chance of chargebacks. In addition, Lingo’s Accelerated Document System further reduces the chance for error by dramatically decreasing manual data entry.
Power and Scalability
Whether you have two or two hundred trading partners, Lingo has the power to deliver as you grow. Advanced search capabilities allow you to organize and search your transaction history in any way needed. Lingo’s reporting features give you multiple options for viewing and sorting your documents, from summary to specific.
Drop Ship Expertise
Lingo offers award-winning drop ship functionalities to help you easily and profitably comply with retailer directives. Lingo’s seamless, high volume, and cost efficient direct-to-consumer fulfillment capabilities include: exceptional speed and compliance, automated custom branded packing slips, integrated shipping, special drop ship pricing to ensure costs stay low, real-time expert customer support, and customized offerings that have been upheld as best practice examples in the industry.
Lingo can integrate with back office software, ERP applications, accounting packages and warehouse systems, enabling you to streamline your supply chain process.
Innovation and Community
We constantly update our software with new features based on our customers’ feedback and industry requirements. We are available to answer questions and needs, and committed to providing cutting-edge knowledge to ensure EDI not only saves you time and money, but contributes to the growth of your bottom line.
The eZCom Experience
The eZCom Experience is like lending you our best employee, whenever you need them. We pride ourselves on serving as an extension of our customers’ internal organizations, and treat their issues as our own. As our many loyal and successful customers attest, we provide both superior EDI and exceptional collaboration.
To find out how eZCom and Lingo can save you time and money and help your business grow, please contact us at 201.731.1800, or by using our contact form.