Cookie business needed superior customer support and efficient order processing to meet multiple retailer demands

  • INDUSTRY

  • Specialty Food

  • PROBLEM

  • Order Management

“We’ve had small sales up to multi-million dollar sales, and eZCom has always been there for us…ASNs, labels, packing slips—everything you need.”

The Company: Clever Cookie

For more than 20 years, Clever Cookie has delighted fans with their sweet treats. They are known for their creative and delicious kosher cookie products, ranging from unique decorated designs to gingerbread houses and gift baskets. Clever Cookie also offers an impressive selection of licensed cookie products—including Rudolph, Swamp People, Candy Crush and Angry Birds, to name a few. According to the company’s president, Lisa Saffeir, “Clever Cookie caters to cookie lovers from three to 99 years old— basically anyone who enjoys a sweet treat!”

The Challenge: Rapid Growth

When Clever Cookie got its start, their sales model was direct to consumer. However, the demand for their sweet treats grew and they took the opportunity to begin wholesaling and importing their products. Several years later, the family-owned business developed proprietary robotic decorating equipment and began manufacturing the popular cookie creations at their own factory in Plainview, New York. Today, Clever Cookie remains a small business at heart, but they continue to expand and their products are sold through large-scale retail partners like Costco, Walmart and Kroger.

The eZCom Experience: Easy and Intuitive

Saffeir has worked with multiple EDI solutions and eZCom’s Lingo solution is what she chooses today. Why? “eZCom is just easier, no matter what your experience level with EDI,” she explains. “ASNs, labels, packing slips—everything you need is at your fingertips.” When asked how eZCom compares to other EDI solutions she’s tried, Saffeir shared, “Other programs require you to re-input a lot of information. When using eZCom, the information is already there and you’re off and running. It makes completing paperwork much quicker and easier.”

Five-Star Customer Support

Saffeir has also found that eZCom’s customer service sets the company apart from competitors. She explains, “When I have a question, I pick up the phone and call. I immediately get someone on the line and if they can’t help me, they find someone who can.”

The Recommendation

Saffeir has been using eZCom for nearly 12 years, and she is thrilled with the myriad benefits it has provided her business. “We’ve had small sales up to multi-million dollar sales, and eZCom has always been there for us,” says Saffeir.
Learn more about Lingo EDI user Clever Cookie.

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Contact eZCom Software
877-765-3564, Option 1


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