Take Charge of Chargebacks Through Streamlined EDI

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

Take Charge of Chargebacks eZCom Software Lingo

Avoiding retailer chargebacks is imperative for maintaining profit margins and a good relationship with your retailer. While it may seem that the retailer is punitive, establishing a connection with your retailer based on compliance and making their processes efficient and accurate can nurture the business relationship. One simple way to avoid chargebacks is to use an EDI service provider that incorporates multiple error-checking features.  Not only is the EDI process streamlined, but you’ll stay in compliance with the retailer’s EDI … Read More

What is a Retailer Chargeback?

Dorie StahlerBlog, Chargebacks, Compliance

For any company that supplies to large retailers, “chargebacks” can be more than a troublesome and familiar problem. Retailers use chargebacks or “offset charges” (a kinder moniker for the same consequence) as a way to motivate suppliers to comply with their supply chain requirements. Simply put, one simple vendor error can add up to biiiiiiig financial penalties.  The retailer’s Vendor Guide lists the financial penalty for each rule broken. These chargeback fees can range from $100 for the smallest infraction … Read More

Staff Spotlight: Stas Nazarenko, Support Specialist

Dorie StahlerAbout eZCom, News

Stas Nazarenko’s calm demeanor and technical background help diffuse a supplier’s stress while resolving their EDI problems. His background in IT, appreciation for a manufacturer’s business needs and sense of humor keep the calls both light and productive, making Stas an oft-requested and much appreciated member of the eZCom support team. Q: What do you enjoy most about your job? I really enjoy working with all the people who work at eZCom. Specifically, the EDI support group is full of … Read More

Staff Spotlight: Dallas Richards, Lead Support Specialist

Dorie StahlerAbout eZCom, Customer Support, News

Dallas Richards eZCom Software Lingo

At eZCom, our people are our greatest resource. Check out our ‘staff spotlight’ to get more personally acquainted with the devoted professionals that make up our team. Q: What do you enjoy most about your job? Dallas: I really enjoy the group of people I get to work with. The customers are great because there is always a new challenge when you pick up the phone – what can I do to assist each person with their unique needs? When … Read More

Supply Chain Software Solution Provider Undergoes Timely Transformation

Dorie StahlerAbout eZCom, News, Press Release

Carol Wedner

  ENGLEWOOD, NJ – Over the past 18 months, eZCom Software—makers of cloud-based B2B supply chain software, including the EDI solution Lingo—has undergone a significant transformation in leadership, capabilities, and performance; the company describes this array of changes as the ‘New Face of eZCom.’   These positive new developments have resulted in industry accolades, garnered immensely positive feedback from eZCom’s current customer base, and led to significant expansion of that customer base.  More than ever before, these changes position eZCom as … Read More

Drop Ship Fulfillment: The Next Wave of Retailer Compliance

Dorie StahlerBlog, Compliance, Drop Ship, News

By Carol Weidner, CEO, eZCom Software. Today, retail consumers have higher expectations than ever—they demand lower prices, a wide array of merchandise to choose from, and the ability to get the goods fast. With this increasing pressure and fight for market share against giant e-tailers like Amazon and Zappos, multi-channel retailers are scrambling to create efficiencies wherever possible to increase sales and customer satisfaction, particularly in the area of fulfillment. In fact, according to a survey conducted by Retail Systems … Read More

EDI Compliance: What’s In It for Me?

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. Most vendors do not love compliance programs. In fact, they usually rate them somewhere between getting stranded in an airport, and active jury duty.  But EDI is here to stay, and compliance rules are a retail reality.  My advice?  Accept the things we cannot change. After all, compliance can offer opportunity.  Vendors can turn enhanced compliance into a competitive edge.  Here’s how: Avoidance of chargebacks is the first and most obvious advantage.  Those hundreds … Read More

2013 Green Supply Chain Award – Supply & Demand Chain Executive Magazine

Dorie StahlerAbout eZCom, Awards, News, Press Release

2013 Green Supply Award eZCom Software Lingo

[ENGLEWOOD, NEW JERSEY] – November 16, 2013 – eZCom Software (providers of the cloud-based Electronic Data Interchange solution Lingo™, and other supply chain solutions) was honored with a 2013 Green Supply Chain Award by Supply & Demand Chain Executive magazine, a leading business publication for supply chain professionals. The sixth annual Green Supply Chain Awards highlight the various ways global businesses cut costs, save time, and increase revenue while minimizing their carbon footprint in areas of product lifecycle management (PLM), … Read More

B&R Plastics:  Housewares Company Conquers Growing Pains through EDI Software Switch

Dorie StahlerAbout eZCom, Chargebacks, Compliance, Integration, News, Success Stories

B&R Plastics Case Study eZCom Software Lingo

When B&R Plastics landed their first big client, a nationwide retail superstore, they were thrilled. What they didn’t anticipate were unacceptable complications from their EDI provider, such as meeting the retailer’s compliance mandates and large, complex direct-to-store shipping orders. After adding extra staff just to process labels and ASNs and meet delivery requirements, the final straw came when a large order was lost. With possible retailer fines and compliance chargebacks, B&R knew an EDI software change was needed. See how … Read More