Chasing Omni-channel: Retailers can Make the Dream a Reality

Dorie StahlerBlog, News, Omni-channel

Specific tactics can facilitate retailers’ exchange of linear distribution models for a “buy anything, anywhere, anytime” distribution web. These include: Enable stores to borrow best practices from the Distribution Center’s playbook, and vice versa. If omni-channel fulfillment allows customers to order anything with quick turnaround from any channel, what can be borrowed? Stores with poorly organized stock and inventory will benefit from warehouse tools that streamline accurate in-store picking and shipping. Options include item-level RFID tagging, radio frequency scanners, voice-directed fulfillment, and … Read More

Retailer Technology Caters to Customer Shopping Trends

Dorie StahlerBlog, Drop Ship, News

Technology has brought new shopping choices and possibilities while raising consumer expectations concerning convenience and retailer options. More and more, consumers skip around multiple channels to complete their purchases. New shopping tendencies include click and collect (buy online and pick up in store) and endless aisle (purchase in store and ship to home from another store, drop ship location or distribution center). This trend of combined channel shopping raises the bar significantly for retailers and their distribution and supplier partners. For retailers, … Read More

Holiday 2015 Highlights Weak Points in Omni-channel Strategy

Dorie StahlerBlog, News, Omni-channel

Every holiday shopping season has its upsides as well as its lessons to learn. Holiday 2015 signaled an uptick in overall spending and consumer demand. However, digital shelves did not always meet that demand: this year, online out-of-stocks saw a ten to fifteen percent increase over 2014. Unforeseen demand can explain part of this shortfall—especially for hot items in the toy category. But industry experts point to a more overarching issue: the majority of retailers have not yet fully aligned … Read More