EDI is the Foundation of Inventor and Retailer Connections

Dorie StahlerBlog, Compliance, Direct-to-Consumer, Drop Ship, Drop Ship Provider, Drop Ship to Consumer, Inventors, News

Once a new product has brought them together, what do retailers and inventors need for a smooth and profitable relationship? For you, your first experience in the big retail world is usually as part of a retailer “drop ship” (direct-to-consumer) program. Your retailer often evaluates your product’s sales success and your supplier performance to determine market and fulfillment expansion options. One vital tool for order management execution:  the right EDI provider. High volume drop shipping capabilities. Direct-to-consumer shipping powers online … Read More

Take Charge of Chargebacks Through Streamlined EDI

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

Take Charge of Chargebacks eZCom Software Lingo

Avoiding retailer chargebacks is imperative for maintaining profit margins and a good relationship with your retailer. While it may seem that the retailer is punitive, establishing a connection with your retailer based on compliance and making their processes efficient and accurate can nurture the business relationship. One simple way to avoid chargebacks is to use an EDI service provider that incorporates multiple error-checking features.  Not only is the EDI process streamlined, but you’ll stay in compliance with the retailer’s EDI … Read More

Integrated EDI: When Built Right, a Powerful Compliance Tool

Dorie StahlerBlog, Compliance, Integration

Integration EDI Compliance

More and more, suppliers want to understand how integration of EDI with inventory, accounting, shipping, back office, ERP, and/or warehouse management can improve their internal performance and increase their value to the trading partner. As you consider integrated EDI options, especially for order management, make sure your provider’s EDI integration doesn’t compromise trading partner compliance while connecting data-sharing aspects of your business. Automated compliance checks. Each retailer’s specific trading rules should be programmed into the EDI application to ensure compliance … Read More

What is a Retailer Chargeback?

Dorie StahlerBlog, Chargebacks, Compliance

For any company that supplies to large retailers, “chargebacks” can be more than a troublesome and familiar problem. Retailers use chargebacks or “offset charges” (a kinder moniker for the same consequence) as a way to motivate suppliers to comply with their supply chain requirements. Simply put, one simple vendor error can add up to biiiiiiig financial penalties.  The retailer’s Vendor Guide lists the financial penalty for each rule broken. These chargeback fees can range from $100 for the smallest infraction … Read More

Staff Spotlight: Stas Nazarenko, Support Specialist

Dorie StahlerAbout eZCom, News

Stas Nazarenko’s calm demeanor and technical background help diffuse a supplier’s stress while resolving their EDI problems. His background in IT, appreciation for a manufacturer’s business needs and sense of humor keep the calls both light and productive, making Stas an oft-requested and much appreciated member of the eZCom support team. Q: What do you enjoy most about your job? I really enjoy working with all the people who work at eZCom. Specifically, the EDI support group is full of … Read More

RFID Tagging: Retailing’s Win Win

Dorie StahlerBlog, Compliance, Omni-channel, RVCF

As published in RVCF Link By Carol Weidner, CEO, eZCom Software Many have predicted RFID (Radio Frequency Identification) tagging, or automatic identification and tracking through electromagnetic fields, as key to the future of retailing.  With major retailers’ completion of highly successful pilot programs, that future has arrived.  Although any new technology has its challenges, RFID promises significant advantages in an omni-channel landscape—and benefits for both retailers and suppliers. Where We Are, and What’s Next RFID made retail headlines in 2003 when … Read More

eZCom Software Offers Valuable Educational Webinar: Top Tips for Drop Ship Success

Dorie StahlerDrop Ship, Education, Video

More and more retailers are implementing drop ship options—a process where vendors ship products directly to customers—to help them compete on a more level plane with e-tailers, provide customers with a more seamless shopping experience, and offer a wider array of products without adding inventory costs and risks. Although drop ship entails unique challenges and new compliance guidelines for suppliers, it also offers extraordinary opportunities for growth. Our recent webinar, ‘Top Tips for Drop Ship Success,’ offered suppliers information to … Read More

Magnanni Shoes: How a Luxury Shoe Manufacturer Found Its Footing and Met Drop Ship Demand

Dorie StahlerAbout eZCom, Drop Ship, Integration, News, Success Stories

Magnanni Shoes

With a sharp increase in online purchasing and demanding direct-to-consumer fulfillment programs, Magnanni was faced with a massive challenge: either find a way to make drop ship profitable, or lose a major source of revenue. Magnanni’s ‘e-tail’ partner, Nordstrom, recommended eZCom’s Lingo EDI software for its built-in compliance and integration features. Now, with streamlined and automated processing and very little investment, Magnanni is able to accurately and quickly fulfill a high volume of individual orders and forecasts exponential company growth … Read More

Staff Spotlight: Jeff Sovelove, Director of Implementation

Dorie StahlerAbout eZCom, Customer Support, News

Jeff Sovelove eZCom Software Lingo

  At eZCom, our people are our greatest resource.  Check out our ‘staff spotlight’ to get more personally acquainted with the devoted professionals that make up our team. Q: What do you enjoy most about your job? Jeff:  I really love my colleagues.  Everyone here is such an expert and so on top of their game, I’ve never encountered anything like it—and I had 21 years of professional IT experience before I joined eZCom.  This is hands-down the smartest, most … Read More

Drop Ship Fulfillment: The Next Wave of Retailer Compliance

Dorie StahlerBlog, Compliance, Drop Ship, News

By Carol Weidner, CEO, eZCom Software. Today, retail consumers have higher expectations than ever—they demand lower prices, a wide array of merchandise to choose from, and the ability to get the goods fast. With this increasing pressure and fight for market share against giant e-tailers like Amazon and Zappos, multi-channel retailers are scrambling to create efficiencies wherever possible to increase sales and customer satisfaction, particularly in the area of fulfillment. In fact, according to a survey conducted by Retail Systems … Read More