EDI Compliance: What’s In It for Me?

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. Most vendors do not love compliance programs. In fact, they usually rate them somewhere between getting stranded in an airport, and active jury duty.  But EDI is here to stay, and compliance rules are a retail reality.  My advice?  Accept the things we cannot change. After all, compliance can offer opportunity.  Vendors can turn enhanced compliance into a competitive edge.  Here’s how: Avoidance of chargebacks is the first and most obvious advantage.  Those hundreds … Read More

Joseph Joseph: Housewares Company Feels Right at Home with eZCom’s EDI Software

Dorie StahlerAbout eZCom, Compliance, Customer Support, Integration, News, Success Stories

Joseph Joseph Case Study eZCom Software Lingo

As one of the fastest growing companies in the housewares market, Joseph Joseph already had an EDI platform. However, after reviewing the cumbersome EDI process, multiple errors and extensive label error chargebacks, Joseph Joseph was determined to find a better, more cost-effective solution. They tried Lingo for the straightforward setup, time-saving interface and integration options, and decided to stay for outstanding customer service and cost savings. See how eZCom’s smart interface and QuickBooks integration cut Joseph Joseph’s EDI order processing … Read More

B&R Plastics:  Housewares Company Conquers Growing Pains through EDI Software Switch

Dorie StahlerAbout eZCom, Chargebacks, Compliance, Integration, News, Success Stories

B&R Plastics Case Study eZCom Software Lingo

When B&R Plastics landed their first big client, a nationwide retail superstore, they were thrilled. What they didn’t anticipate were unacceptable complications from their EDI provider, such as meeting the retailer’s compliance mandates and large, complex direct-to-store shipping orders. After adding extra staff just to process labels and ASNs and meet delivery requirements, the final straw came when a large order was lost. With possible retailer fines and compliance chargebacks, B&R knew an EDI software change was needed. See how … Read More