Zipzicle: Housewares Inventor Discovers that EDI can be easy, fast, and error-free

Dorie StahlerInventors, News, Success Stories

Soon after starting her company Zipzicle, inventor and owner Shawna Palmer realized her company was going to need EDI. However, Shawna believed that EDI was nothing more than a necessary evil. But when Shawna heard eZCom give a webinar for Inventorz Network, she knew she had found the EDI solution for her company. Once her account was up and running, Shawna found Lingo to minimize her order processing time and eliminate the amount of stress she previously had for the … Read More

Regent Products: Dollar Store Product Wholesaler Returns to eZCom for EDI

Dorie StahlerAbout eZCom, Customer Support, News, Success Stories

Regent Products Corporation, a leading manufacturer of dollar store items and other goods, was a happy eZCom customer until they switched EDI providers to accommodate a new trading partner requirement. Regent struggled with their new EDI system’s slow processing and lackluster customer service until they learned that Lingo could not only provide the EDI services their retailer needed, but could do it faster and more efficiently. See why Regent Products is beyond thrilled with their decision to switch back to … Read More

eZCom honored with two Stevie Awards at the 2015 American Business Awards

Dorie StahlerAwards, Customer Support, News, Press Release

Win Marks Three Consecutive Years of Honors for Customer Service-focused EDI Provider ENGLEWOOD, NEW JERSEY– August 1, 2015 – eZCom Software, provider of the cloud-based EDI (Electronic Data Interchange) software Lingo™, was presented with two Stevie® Awards in the categories of “Information Technology Team of the Year” and “Customer Service Team of the Year” at the 13th Annual American Business Awards in Chicago.  This is eZCom’s third consecutive ABA win for customer service, and the company’s first award for IT. … Read More

Shoes of Prey: Lingo Supports ‘Made-to-Order’ Footwear Company’s Unique SKU Challenges

Dorie StahlerAbout eZCom, Drop Ship, News, Success Stories

Shoes of Prey

What do you get when you combine cutting-edge customization with lightning-fast growth? Shoes of Prey, an Australian shoe manufacturer, is reinventing how women shop for shoes by enabling customers to choose every detail, from the color to the fabric to the heel height. When the company collaborated with a Fortune 500 retailer to expand their U.S. presence, they needed an EDI provider who could understand the retailer’s expectations and handle the countless customization options—what amounts to 37,000 individual SKUs. See … Read More

ABO Gear: For this Pet Accessory Maker, Lingo’s Integrated Platform is Top Dog

Dorie StahlerAbout eZCom, Customer Support, Integration, News, Success Stories

ABO Case Study eZCom Software Lingo

ABO Gear’s mission is to create high-quality pet gear that is “good for the dog, good for the planet and good for the wallet.” But when their alleged market-leader EDI solution “went to the dogs” with poor reliability and slow customer service, they realized they needed a better EDI software. Because ABO Gear works with major national retailers including PetCo, Bed Bath & Beyond, and Amazon, they knew they wanted a dependable EDI platform that offered QuickBooks integration and top-notch … Read More

eZCom Wins 2014 Stevie Award for Customer Service

Dorie StahlerAbout eZCom, Awards, Customer Support, News, Press Release

2014 Stevie Award Customer Service eZCom Software Lingo

LAS VEGAS, NEVADA – February 22, 2014 – eZCom Software (providers of the cloud-based Electronic Data Interchange solution Lingo®, and other supply chain solutions) was presented with Stevie® Award for Excellence in Customer Service at the American Business Awards eighth annual Stevie Awards for Sales & Customer Service last night. This is the second consecutive ABA Customer Service award for eZCom Software. The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and … Read More

eZCom Wins Stevie Award for Customer Service

Dorie StahlerAbout eZCom, Awards, Customer Support, News, Press Release

Recently, eZCom Software received a ‘Stevie’ for Excellence in Customer Service at the 2013 American Business Awards, the nation’s premier business awards program.  More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted for consideration in a wide range of categories.  Winners were selected by more than 320 executives nationwide who participated in the judging process. In light of eZCom’s customer service focus, accomplishments and track record, the award was not unexpected.  Every member … Read More

Joseph Joseph: Housewares Company Feels Right at Home with eZCom’s EDI Software

Dorie StahlerAbout eZCom, Compliance, Customer Support, Integration, News, Success Stories

Joseph Joseph Case Study eZCom Software Lingo

As one of the fastest growing companies in the housewares market, Joseph Joseph already had an EDI platform. However, after reviewing the cumbersome EDI process, multiple errors and extensive label error chargebacks, Joseph Joseph was determined to find a better, more cost-effective solution. They tried Lingo for the straightforward setup, time-saving interface and integration options, and decided to stay for outstanding customer service and cost savings. See how eZCom’s smart interface and QuickBooks integration cut Joseph Joseph’s EDI order processing … Read More

Five Ways your EDI Solution Should be Saving You Time

Dorie StahlerBlog, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. The innovators who first created EDI intended it as a useful tool to streamline and simplify trading relationships.  For many, however—especially for suppliers entering the space—EDI requirements have added a layer of complexity and time investment that has produced the opposite effect.  Efficient, supplier-oriented solutions do exist that not only preserve your bottom line, but contribute to it. Often the EDI testing companies your retailers partner with are not the right fit as your … Read More

Customer Service: Eleven Tips for Above and Beyond Customer Communication

Dorie StahlerBlog, News

By Carol Weidner, CEO, eZCom Software. As many of you know, our company—eZCom Software–receives constant praise for excellent customer service.  We have an almost non-existent churn rate in terms of customers switching to competitors, current customers consistently provide unsolicited referrals, and we have received consecutive American Business ‘Stevie’ Awards for Excellence in Customer Service.  Because we’ve enjoyed such success in this area, I’ve been sharing the tried-and-true strategies that have worked really well for our team.  The second entry in this ‘customer … Read More