Staff Spotlight: Ted Cancila, Director of Client Services

Dorie StahlerAbout eZCom, News

Ted Cancila eZCom Software

On a daily basis, Ted oversees all of eZCom’s customer support activities, as well as new EDI setups between eZCom’s customers and their retail partners. He also coordinates the creation of all educational and training materials, for both eZCom’s customers and for the internal team. Ted thrives on the fast pace integral to his job, enjoys new challenges, and loves finding solutions for clients.  Together with the dedicated team he manages, Ted treats eZCom’s customers’ issues as his own.   .Q: What … Read More

Staff Spotlight:  Terry Reynolds, HR/Accounting Executive Assistant

Dorie StahlerAbout eZCom, News

Terry Reynolds eZCom Software Lingo

At eZCom, our people are our greatest resource. Check out our ‘staff spotlight’ to get more personally acquainted with the devoted professionals that make up our team. Q: What do you enjoy most about your job? I love helping our employees as the in-house Human Resources (HR) contact and our customers with accounting issues. It is fulfilling to help eZCom employees with their concerns regarding payroll and healthcare. As an example, right now I’m helping clear up any confusion or … Read More

Staff Spotlight: Tara Misciagna, EDI Implementation Coordinator

adminAbout eZCom, Customer Support, News

At eZCom, our people are our greatest resource. Check out our ‘staff spotlight’ to get more personally acquainted with the devoted professionals that make up our team. Q: What do you enjoy most about your job? I love that we get to address different challenges daily and become an informal extension of the retailer or vendor we are working with. Whether it’s a quick setup or a complex retailer rollout, we develop bonds with our customers and retailers alike, growing … Read More

Staff Spotlight: Adele Rosenblum, Business Development

Dorie StahlerAbout eZCom, Customer Support, News

Adele Rosenblum eZCom Software Lingo

  At eZCom, our people are our greatest resource. Check out our ‘staff spotlight’ to get more personally acquainted with the devoted professionals that make up our team. Q: What do you enjoy most about your job? I love speaking to all the clients and learning about what they do. Whether it’s an inventor new to EDI or a well-known shoe manufacturer ready to switch to Lingo, I never know who is going to be on the other end of … Read More

Staff Spotlight: Dallas Richards, Lead Support Specialist

Dorie StahlerAbout eZCom, Customer Support, News

Dallas Richards eZCom Software Lingo

At eZCom, our people are our greatest resource. Check out our ‘staff spotlight’ to get more personally acquainted with the devoted professionals that make up our team. Q: What do you enjoy most about your job? Dallas: I really enjoy the group of people I get to work with. The customers are great because there is always a new challenge when you pick up the phone – what can I do to assist each person with their unique needs? When … Read More

Supply Chain Software Solution Provider Undergoes Timely Transformation

Dorie StahlerAbout eZCom, News, Press Release

Carol Wedner

  ENGLEWOOD, NJ – Over the past 18 months, eZCom Software—makers of cloud-based B2B supply chain software, including the EDI solution Lingo—has undergone a significant transformation in leadership, capabilities, and performance; the company describes this array of changes as the ‘New Face of eZCom.’   These positive new developments have resulted in industry accolades, garnered immensely positive feedback from eZCom’s current customer base, and led to significant expansion of that customer base.  More than ever before, these changes position eZCom as … Read More

Clever Cookie: Lingo’s Intuitive Features and 5-Star Customer Service Hit the Sweet Spot

Dorie StahlerAbout eZCom, Customer Support, News, Success Stories

Clever Cookie Cse Study eZCom Software Lingo

Specialty food company Clever Cookie has been creating sweet treats for more than 20 years. What started as a direct-to-consumer business model eventually expanded to include major retailers like Kroger, Costco and Walmart, creating a whole new set of EDI requirements. The company worked with several EDI providers before finally choosing eZCom. From the ease of use to the stellar customer support, Clever Cookie appreciates Lingo’s reliability and feature set that grows with their EDI needs. See how eZCom has … Read More

eZCom Wins 2014 Stevie Award for Customer Service

Dorie StahlerAbout eZCom, Awards, Customer Support, News, Press Release

2014 Stevie Award Customer Service eZCom Software Lingo

LAS VEGAS, NEVADA – February 22, 2014 – eZCom Software (providers of the cloud-based Electronic Data Interchange solution Lingo®, and other supply chain solutions) was presented with Stevie® Award for Excellence in Customer Service at the American Business Awards eighth annual Stevie Awards for Sales & Customer Service last night. This is the second consecutive ABA Customer Service award for eZCom Software. The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and … Read More

Infinity Classics Hosiery: Finding the Right EDI Provider Meant Serious Legwork

Dorie StahlerAbout eZCom, Customer Support, Integration, News, Success Stories

Infinity Classics Case Study eZCom Software Lingo

Infinity Classics, U.S. distributor of the global luxury legwear brand Levante, was unhappy with their EDI provider. With complicated features, extensive manual data entry and poor customer support, Infinity Classics decided to call it quits after receiving complaints from their trading partners. Unfortunately, things went from bad to worse when their next provider, a well-known EDI solution, proved to be “a complete disaster.” That’s when they found eZCom. See how eZCom’s Lingo has saved them time, money and headaches through … Read More

eZCom Wins Stevie Award for Customer Service

Dorie StahlerAbout eZCom, Awards, Customer Support, News, Press Release

Recently, eZCom Software received a ‘Stevie’ for Excellence in Customer Service at the 2013 American Business Awards, the nation’s premier business awards program.  More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted for consideration in a wide range of categories.  Winners were selected by more than 320 executives nationwide who participated in the judging process. In light of eZCom’s customer service focus, accomplishments and track record, the award was not unexpected.  Every member … Read More