Why Do Retailers Create and Enforce their Vendor Guide?

Dorie StahlerBlog, Chargebacks, Compliance, News

Efficiency! Their goal is improve and track the flow of merchandise as it comes from you or your warehouse to their ultimate destination:  store, distribution center, customer.  As such, the retailer’s  rules can cover a gamut of activities, supplies and vendors including (but not limited to) ticketing, labeling, packing, packaging, freight/shipping carrier, routing, EDI documents and frequency, back orders, packing lists, box type and size, carton packing, prepacks, drop ships, invoicing, returns, and, last but not least, chargebacks. Chargebacks Chargebacks … Read More

Staff Spotlight: John Bozza, Business Development

Dorie StahlerAbout eZCom, News

John Bozza eZCom Software

  John Bozza, eZCom Business Developer, brings a sense of humor to a learning process customers often view as intimidating and stress-inducing.  His extensive background in 3PL, logistics, supply chain, and technology helps him market, demo and implement Lingo EDI software with clarity and professionalism.  He truly appreciates the EDI functionality and requirements that manufacturers need as they grow.    Q: What do you enjoy most about your job? I’m a naturally curious person. Business Development is the perfect way … Read More

EDI Compliance: What’s In It for Me?

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. Most vendors do not love compliance programs. In fact, they usually rate them somewhere between getting stranded in an airport, and active jury duty.  But EDI is here to stay, and compliance rules are a retail reality.  My advice?  Accept the things we cannot change. After all, compliance can offer opportunity.  Vendors can turn enhanced compliance into a competitive edge.  Here’s how: Avoidance of chargebacks is the first and most obvious advantage.  Those hundreds … Read More