Responding to the Challenges of In-store Technology

Dorie StahlerBlog, News, Omni-channel, Trends

Streamlined supply chain processes are the foundation of seamless supplier-retailer relationships.  As retailers adopt new trends, the suppliers must switch gears with them. However, despite the promise and potential of in-store technologies, a gap exists between the real and the ideal. In  “The Future of the Digital Store,” Forrester’s Adam Silverman cites multiple barriers to adoption in most physical stores. These include: Insufficient in-store internet and Wi-Fi prevent customers and associates from using digital technologies A focus on transaction and inventory data … Read More

Retailer Technology Caters to Customer Shopping Trends

Dorie StahlerBlog, Drop Ship, News

Technology has brought new shopping choices and possibilities while raising consumer expectations concerning convenience and retailer options. More and more, consumers skip around multiple channels to complete their purchases. New shopping tendencies include click and collect (buy online and pick up in store) and endless aisle (purchase in store and ship to home from another store, drop ship location or distribution center). This trend of combined channel shopping raises the bar significantly for retailers and their distribution and supplier partners. For retailers, … Read More

Holiday 2015 Highlights Weak Points in Omni-channel Strategy

Dorie StahlerBlog, News, Omni-channel

Every holiday shopping season has its upsides as well as its lessons to learn. Holiday 2015 signaled an uptick in overall spending and consumer demand. However, digital shelves did not always meet that demand: this year, online out-of-stocks saw a ten to fifteen percent increase over 2014. Unforeseen demand can explain part of this shortfall—especially for hot items in the toy category. But industry experts point to a more overarching issue: the majority of retailers have not yet fully aligned … Read More