Holiday 2015 Highlights Weak Points in Omni-channel Strategy

Dorie StahlerBlog, News, Omni-channel

Every holiday shopping season has its upsides as well as its lessons to learn. Holiday 2015 signaled an uptick in overall spending and consumer demand. However, digital shelves did not always meet that demand: this year, online out-of-stocks saw a ten to fifteen percent increase over 2014. Unforeseen demand can explain part of this shortfall—especially for hot items in the toy category. But industry experts point to a more overarching issue: the majority of retailers have not yet fully aligned … Read More

EDI Compliance: What’s In It for Me?

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. Most vendors do not love compliance programs. In fact, they usually rate them somewhere between getting stranded in an airport, and active jury duty.  But EDI is here to stay, and compliance rules are a retail reality.  My advice?  Accept the things we cannot change. After all, compliance can offer opportunity.  Vendors can turn enhanced compliance into a competitive edge.  Here’s how: Avoidance of chargebacks is the first and most obvious advantage.  Those hundreds … Read More