Take Charge of Chargebacks Through Streamlined EDI

Dorie StahlerBlog, Chargebacks, Compliance, Customer Support, News

Take Charge of Chargebacks eZCom Software Lingo

Avoiding retailer chargebacks is imperative for maintaining profit margins and a good relationship with your retailer. While it may seem that the retailer is punitive, establishing a connection with your retailer based on compliance and making their processes efficient and accurate can nurture the business relationship. One simple way to avoid chargebacks is to use an EDI service provider that incorporates multiple error-checking features.  Not only is the EDI process streamlined, but you’ll stay in compliance with the retailer’s EDI … Read More

Staff Spotlight: Stas Nazarenko, Support Specialist

Dorie StahlerAbout eZCom, News

Stas Nazarenko’s calm demeanor and technical background help diffuse a supplier’s stress while resolving their EDI problems. His background in IT, appreciation for a manufacturer’s business needs and sense of humor keep the calls both light and productive, making Stas an oft-requested and much appreciated member of the eZCom support team. Q: What do you enjoy most about your job? I really enjoy working with all the people who work at eZCom. Specifically, the EDI support group is full of … Read More

eZCom Software Offers Valuable Educational Webinar: Top Tips for Drop Ship Success

Dorie StahlerDrop Ship, Education, Video

More and more retailers are implementing drop ship options—a process where vendors ship products directly to customers—to help them compete on a more level plane with e-tailers, provide customers with a more seamless shopping experience, and offer a wider array of products without adding inventory costs and risks. Although drop ship entails unique challenges and new compliance guidelines for suppliers, it also offers extraordinary opportunities for growth. Our recent webinar, ‘Top Tips for Drop Ship Success,’ offered suppliers information to … Read More

Five Ways your EDI Solution Should be Saving You Time

Dorie StahlerBlog, Compliance, Customer Support, News

By Carol Weidner, CEO, eZCom Software. The innovators who first created EDI intended it as a useful tool to streamline and simplify trading relationships.  For many, however—especially for suppliers entering the space—EDI requirements have added a layer of complexity and time investment that has produced the opposite effect.  Efficient, supplier-oriented solutions do exist that not only preserve your bottom line, but contribute to it. Often the EDI testing companies your retailers partner with are not the right fit as your … Read More