eZCom Case Study
Background
Dutch Creative Brands USA is a subsidiary of the Netherlands-based company that invented the Vacu Vin Wine Saver—a vacuum pump with stoppers to maintain the freshness of the remaining portion of a bottle of wine—in 1983. The company, located in North Carolina since 2008, now offers the original Vacu Vin product, along with barware and kitchen gadgets like its popular pineapple slicer.
The Challenge
During the 12-plus years that Dutch Creative Brands USA has been an eZCom customer, the team has not only expanded its product line but also adapted to the increasingly complex retail landscape.
While the company still sells to traditional retailers, managing all the new channels—brick-and-mortar stores, retailers with physical locations along
with active eCommerce stores, online marketplaces, direct-to-consumer drop shipping—has been critical to the success of Dutch Creative Brands USA. In fact, Amazon is now its biggest customer.
It is a busy but lean operation, and, managing EDI and order processing consumes a valuable commodity: time. Like virtually every company that is successfully selling products in this fast-changing retail landscape, every minute is precious.
The Solution
The in-house developer team at eZCom integrated Lingo with Exact, the ERP used by Dutch Creative Brands USA, and automated many tasks that previously required high-touch, time-intensive manual entry.
Replacing time-intensive manual entry with automation was critical for a growing company like Dutch Creative Brands USA. All those additional channels are great for the bottom line, but managing them can require hours that are in short supply.
Industry:
Housewares
Customer Since:
2002
Integrations:
● ERP: Exact
Trading Partners:
● Amazon
● Bed Bath
● Publix
● Wegmans
● William Sonoma
Background
Dutch Creative Brands USA is a subsidiary of the Netherlands-based company that invented the Vacu Vin Wine Saver—a vacuum pump with stoppers to maintain the freshness of the remaining portion of a bottle of wine—in 1983. The company, located in North Carolina since 2008, now offers the original Vacu Vin product, along with barware and kitchen gadgets like its popular pineapple slicer.
The Challenge
During the 12-plus years that Dutch Creative Brands USA has been an eZCom customer, the team has not only expanded its product line but also adapted to the increasingly complex retail landscape.
While the company still sells to traditional retailers, managing all the new channels—brick-and-mortar stores, retailers with physical locations along
with active eCommerce stores, online marketplaces, direct-to-consumer drop shipping—has been critical to the success of Dutch Creative Brands USA. In fact, Amazon is now its biggest customer.
It is a busy but lean operation, and, managing EDI and order processing consumes a valuable commodity: time. Like virtually every company that is successfully selling products in this fast-changing retail landscape, every minute is precious.
The Solution
The in-house developer team at eZCom integrated Lingo with Exact, the ERP used by Dutch Creative Brands USA, and automated many tasks that previously required high-touch, time-intensive manual entry.
Replacing time-intensive manual entry with automation was critical for a growing company like Dutch Creative Brands USA. All those additional channels are great for the bottom line, but managing them can require hours that are in short supply.
The Results
Successfully managing the integration, allowing Dutch Creative Brands USA to process all orders in a way that is ideal for its workflow, is a major reason why the relationship between the two companies has endured for over 12 years.
“Any time I have a question or an issue, the team always has an answer and a solution. I have not had a single negative experience with the software or the support staff.”
Crystal Harpe
Manager, Dutch Creative Brands USA
“Lingo software is extremely user-friendly. It takes the confusion away from trading partner setups and the processing of orders.”
Crystal Harpe
Manager, Dutch Creative Brands USA
