Questions about EDI?
If you’re new to EDI, you probably have questions. If you already have EDI experience, you may have questions about us. Here are answers to some of the most common ones—don’t hesitate to contact us for more information.
My new trading partner uses another EDI provider to perform EDI testing. Does that mean I’m required to use that provider once I move into production with this retailer?
Typically, no. While a very small number of retailers require their vendors to use a specific EDI provider, most only require that your EDI solution complies with their specifications. Since Lingo offers the highest rate of compliance in the industry and has already established mapping to hundreds of retailers, nearly all trading partners are happy to work with us.
We’re not EDI experts and we don’t really get much help from our current provider. How is your Customer Support different?
The members of our Customer Support team are EDI experts with deep, extensive knowledge, and available by phone, text, or email. They’ll respond quickly to the challenges you encounter because they understand that in business, time is money. Every request is worked through until resolved, and we treat your issues like they are our own.
I like the convenience, savings, and real-time access of Lingo’s cloud-based solution. But how secure are my EDI documents and transaction history?
Data is precious, and we treat them that way. Your data is safe with us, protected from security breaches and housed in an infrastructure that is considered fully redundant. That’s tech-speak for backed up, both on-site and off.
What is your pricing model?
Obviously, cost is a factor in your EDI decision, and our competitive, multi-tiered pricing is why businesses of all sizes choose to work with us. Please reach out to share your needs and we can find a package that makes sense for you.
How big is your community of trading partners?
Big. Really, really big.
Lingo has mapping—the trading process a retailer requires for supplier compliance—to hundreds of trading partners throughout North America and around the world. And eZCom has been on the Preferred Supplier list of major retailers such as Bed Bath & Beyond and Neiman Marcus for years. In the unlikely event your business requires mapping that Lingo has not established, we will build a validated map that ensures compliance with your trading partner.
Integrating our current EDI solution into our system has been far from easy. Why will it be different with eZCom and Lingo?
We have a full suite of validation tools and provide custom onboarding to prevent EDI errors from leaking into your back-office system, and we maintain full integration across all platforms. We have experience working with all kinds of systems—ERPs, accounting software, WMS, and more.
Chances are, dealing with supply chain challenges is not the reason you’re in business. But finding solutions and helping your business thrive is what we’re all about. Let’s start a conversation — call us at 201.731.1800 or complete our contact form today.
Questions About Lingo?
What is Lingo?
Lingo is powerful, cloud-based software that makes the exchange of data and information with your retail trading partners easy and efficient. It’s built to automate order processing for EDI, online marketplaces and eCommerce stores, and is constantly updated with new features to meet the needs of our clients.
How does Lingo prevent chargebacks?
- The business rules of your trading partners are built into Lingo. We add very effective and automatic validations that flag incomplete fields and prevent you from sending documents before the necessary corrections are made.
- The Lingo Accelerated Document System™ (ADS) incorporates extensive automation, sharply reducing manual entry of data and mistakes that are caused by it.
Currently my company spends way too much time managing EDI. Will Lingo reduce that?
Lingo offers many proprietary time-saving elements that create efficiency. For instance, our Accelerated Document System dramatically reduces the time spent managing your EDI because you can create, update and send multiple documents—including ASNs and invoices—with just a few key strokes. You can also print as many carton labels and packing slips as you need, in batches and directly from the interface.
If you want your 3PL partners to print labels and packing slips at their location, you can give them restricted access to your order data. With user permissions, they get the information they need without being able to see anything your don’t want to share. That translates into less time from order to shipment, and no overnight shipping costs. Additionally, Lingo lets you order UPC tickets directly from the interface, so you can say goodbye to filling out forms manually.
The platform also offers multiple ways to pack your shipments. Our support team will help you determine the solution that’s best for you, even if your orders are pick-and-pack without consistent patterns.
My company has added a significant number of trading partners in recent months. Can Lingo expand with us as we grow?
Whether you have two or two hundred trading partners, Lingo is fully scalable and can be customized to suit your specific needs.
Some of our trading partners require consolidation of invoices. Does Lingo provide this feature?
Absolutely.
Does Lingo require long-term contracts?
No. We have month-to-month agreements with our customers.
What integration options does Lingo offer?
We provide integration solutions with all kinds of ERPs including NetSuite and SAP, accounting software like QuickBooks, WMS, and inventory management software.
I have struggled with EDI — I would never be considered a “tech person.” Does Lingo do anything to make it easier for me?
For starters, you’ll be using an interface that is intuitive and easy to navigate—so being tech-savvy is not required. Our Accelerated Document System not only saves time, it is easy to manage. And most importantly, the members of our Customer Support team are EDI experts who know how to resolve issues quickly.
